Refund policy
Refund Policy
At Viva Soul Chic, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes, things don't work out. Please review the details of our policy below:
Refund Eligibility Period
- You are eligible for a refund within 7 days of the delivery date. We want to make your shopping experience as effortless and satisfying as possible.
How to Request a Refund
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Contact Us: To initiate a refund, please contact our customer service team within the 7-day period. You can reach us via email at support@vivasoulchic.com.
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Provide Order Details: Include your order number, the item(s) you wish to refund, and a brief explanation for the refund request. This helps us process your request more efficiently and improve our service.
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Refund Processing: Once your request is received and approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Support@vivasoulchic.com.
Policy Restrictions
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After 7 days from the delivery date, refunds will no longer be accepted. We encourage you to review your purchase as soon as it arrives to ensure it meets your expectations.
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This refund policy applies only to non-customized items, items not on final sale.